At Decorbill LLC, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help. Our Returns & Refunds Policy is designed to be fair, transparent, and customer, friendly, whether you’re shopping from the United States or Europe.

🔁 Return Eligibility

You may return most items within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • Proof of purchase or order confirmation is required.

  • Return requests must be made within the allowed return window.

European Union customers are entitled to a 14, day withdrawal period under EU law, which allows you to cancel your order for any reason within 14 days of receiving it.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Items damaged by misuse or wear & tear

💰 Refund Process

Once we receive your returned item and inspect it:

  • We’ll notify you by email regarding the status of your refund.

  • If approved, your refund will be issued to the original payment method within 5–10 business days.

Note: Shipping charges (including return shipping) are non-refundable unless the return is due to our error or a defective product.

📦 How to Return an Item

  1. Contact us at [email protected] with your order number and reason for return.

  2. We will provide the return address and any additional instructions.

  3. Pack the item securely and use a trackable shipping method.

  4. Send us the tracking number once shipped.

⚠️ Damaged or Defective Products

If you receive an item that is defective, damaged, or incorrect:

  • Contact us within 7 days of delivery.

  • Include photos and your order number for faster resolution.

  • We will arrange for a replacement or full refund as applicable.

🌍 International Returns (EU & Other Countries)

Customers outside the United States are responsible for:

  • Return shipping fees

  • Any applicable customs or import duties

We recommend using a traceable shipping method when sending back items internationally.

❓ Questions? We're Here to Help

Decorbill LLC
📍 8 The Green A, Dover, DE 19901, United States
📍 1207 Delaware Ave Suite 2647, Wilmington, DE 19806, United States
📧 Email: [email protected]
📞 Phone: +1 (302) 760-9191